Resource Center Administrator / Employment Facilitator

Now Hiring a Resource Centre Administrator / Employment  Resources Facilitator to assist job seekers in the Sea to Sky from the Work BC office Squamish, BC.  Full-time, year-round with excellent benefits. .

For a full, detailed job description, click here:  Employment Resources Facilitator

About the Role, Benefits & Perks:

• Full – Time (37.5 hours per week)
• Wage of $26.50-$27.25 per hour, based on experience.
• Initial contract until March 2027, with possibility of extension to long-term.
• Typical schedule is Monday to Friday 8:30-4:30 pm, with one 10-6 shift on a Mon or Tues
• Extended health and dental benefits after 3 month.
• Equal Opportunity Employer that values Diversity, Equality & Inclusion.

The Perfect Candidate: 

• Post-secondary degree, certificate or diploma; or equivalent combination of education, training, employment and career counselling, and/or vocational counselling certifications.
• Certified Career Development Practitioner (CCDP) designation preferred and an asset.
• Minimum of 2 years of experience in providing customer service and resolving problems both in-person and in a virtual service delivery environment.
• Demonstrated experience working in a diverse and inclusive work environment, with individuals with complex barriers and a broad range of cultural backgrounds.
• Non-Violent Crisis Intervention (NVCI) training or other customer service/conflict mediation training beneficial.
• Excellent interpersonal and coaching skills.
• Patient, kind and compassionate in working with a wide range of general and marginalized clients.
• Communicative, Collaborative, engaging and motivated, in working with your team and with clients.
• Committed to providing quality service and meeting or exceeding program deliverables, when working with Clients to enhance labour market attachment.
• Proven ability to change and be flexible by adjusting to changes in service delivery models, the labour market or participant trends
• Displays a reflective, learning and problem-solving approach to work
• Ability to multitask, prioritize, and remain calm under pressure.

Responsibilities Include: 

Reporting to the Program Manager, this role encompasses Resource Centre Administration/Facilitation and Case Management as needed. This role is responsible for supporting the job search activities of clients who utilize the Resource Centre as well as facilitating workshops on a range of topics related to employment readiness, as they move through services.  This role entails performing frontline employment services to job seekers and assisting with administration for team members and general service operations. You will welcome new and existing clients into the resource room as well as managing client records and caseload reports. You will assist with office activities, drafting, printing and posting updates/notifications as well as maintaining resource room presentation

• Provide general front desk and client support
• Assist clients in the use of computers and photocopying/printing and accessing employment information
• Register clients into the Ministry database and assess eligibility for services
• Book Client appointments with staff for ongoing service needs, quickly and efficiently.
• Assist clients to access and use online government databases related to their employment situation
• Provide one to one support while client(s) are in the resource room, assisting with resume writing, employability readiness skills, including directing client to the appropriate material related to services they may require
• Maintain a current job board for clients; order and maintain current resource materials to assist clients with job search and identifying community supports they can access
• Engage with and oversee client job-search specific computer use in the resource room
• Provide administrative assistance to other staff members and maintain office safety and upkeep
• Work collaboratively with Case Managers and Job Developer to ensure Employment verification can be obtained for all clients and that employers recruitment needs can be met.
• Assist with processing Job Start Financial Supports of Self Serve Clients which may involve purchasing items, as approved by Program Manager
• Work collaboratively with WorkBC sites and colleagues to ensure Client engagement is optimal
• Facilitate one to one and group workshops on a variety of topics related to employment readiness.
• Assist with some Case Management support and file administration and case notes
• Other tasks identified by the Program Manager.

Applying is Easy!

• Please apply directly to Back in Motion with your resume here: APPLY HERE
• For some resume tips visit:  www.squamish-jobs.com/resume_tips/

All applications will be reviewed by the hiring company and those who are selected for an interview will be contacted by their team.  Only candidates with a valid Canadian work permit will be considered.