Constituency Advisor

Jeremy Valeriote, MLA for West Vancouver – Sea to Sky is seeking to fill the position of Constituency Advisor for his office based in Squamish.

A Constituency Advisor (CA) is a non-partisan employee responsible for answering public enquiries in the Constituency Office (CO) of a Member of the Legislative Assembly (MLA). The CA manages and responds to constituent casework on a strictly confidential basis and maintaining excellent customer service, including outreach and correspondence with provincial ministries. The CA is part of a team led by the Constituency Manager (CM) providing administrative, research, and constituency support for the MLA.

About the Role, Benefits and Perks:

• Salary range of $43,000 – $54,000+ per year based on full or part time hours. 
• Schedule is Monday – Friday, with occasional coverage outside regular office hours.
• Office hours are at a downtown Squamish location.
• 15 vacation days annually plus all statutory provincial holidays.
• Extended Health and Dental Plan.
• Public Service Pension.
• Confidential Employee and Family Assistance Services.

The Perfect Candidate: 

• Post-Secondary education in a related field is preferred;
• 2 years of relevant experience in a public service or customer-facing environment;
• Willingness to work flexible hours, including occasional evenings, weekends, and public holidays;
• Demonstrated ability to develop and maintain effective diplomacy and good judgement is an integral part of this position;
• Able to work collaboratively as a team player and independently, with excellent interpersonal and communication skills;
• Maintaining strict confidentiality in all matters related to individual constituents and groups’ interactions with the CO, except where expressly waived by the individual or group;
• Service-oriented with strong customer service skills and friendly demeanor;
• Able to focus on anticipating, meeting or exceeding the needs of the MLA and/or constituent in a timely and appropriate manner;
• Ability to administer the various aspects of a community office, with well-established organizational skills;
• Ability to work under pressure, flexibly, and to be decisive in order to meet deadlines;
• Tactful, diligent and reliable;
• Understand the role of the three levels of government, plus a cross-section of provincial issues/concerns;
• Ability to consult and adhere to all applicable policies of the MLA or policies that apply to the MLA;
• Strong writing and interpersonal skills;
• Knowledge of local electoral district (riding) and its priorities, and able to develop a thorough understanding of community resources to which constituents can be referred for assistance;
• The ability to use social media, graphic design, and update a website are assets;
• Computer skills including MS Office proficiency is essential;

Responsibilities Include: 

1. Assistance and Advocacy for Constituents

• Respond to constituent inquiries and casework including outreach and correspondence by email, phone call, or in person meetings;
• Liaise with provincial government ministry offices and administrative bodies in order to provide constituents with information and assistance in resolving questions and problems;
• Use knowledge of community resources to refer constituents for further assistance.

2. Community Outreach and Liaison

• Monitor local government and community activities to keep the MLA informed on local issues;
• Advise and assist the MLA in enhancing their role and duties in the constituency;
• On-the-job travel to accompany the MLA to meetings and functions, as required.

3. Information and Public Relations

• Provide constituents and community bodies with information and clarification on legislation, regulations, and government policies and programs;
• Monitor the local press in order to advise about community issues;
• Assist with social media, newsletters, and other outreach communications as required.

4. Administration and Organizational Tasks

• Assist with the management of the CO under the supervision of the CM; 
• Perform administrative tasks such as updating databases, budgeting, bookkeeping, electronic and paper records management (filing), ordering office supplies and responding to correspondence;
• May have responsibility for supervision of volunteers, or students working in practicum programs, based in the CO;
• Assist with the MLA’s schedule, travel arrangements, and meetings, as required;
• Assist the CM with any other administrative tasks including WorkSafeBC filings, and Legislative Assembly expenses and payroll reporting.

5. Other duties as assigned by the CM/ MLA

Applying is Easy!

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• Create a Squamish Personnel Profile and upload your resume here (you only have to do this once):  www.squamish-jobs.com/apply
• OR If you have already created a profile with us, please email your updated resume and cover letter to talent@squamish-jobs.com

For some pro  resume tips visit:  www.squamish-jobs.com/resume_tips/

You must apply care of  Squamish Personnel to be considered for this position  as we are completing all  initial interviews on behalf of this organization.    We will review all applications and contact candidates who have been selected for further consideration or an interview.  If you would like an update on your application, please email us talent@squamish-jobs.com or call us at 604 398 4977 ext 2.

Tip for Out-of-Town Applicants:  If you are currently living outside the area, be sure to tell us about your plans to relocate including if you’ve already secured or researched local accommodation and your planned arrival date.   Only candidates currently holding a valid Canadian work permit will be considered (optional).   Click here for some resources. 

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